Return & Refund Policy

Return & Refund Policy

At Dermqira™, we aim to provide a worry-free shopping experience. If something isn’t right with your order, we’re here to help make the process of returning or refunding as clear and simple as possible.

This policy outlines the conditions and steps for returns, replacements, and refunds.

Return Window & Conditions

We offer a 30-day return period, starting from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

  • In original, unused condition
  • Free from wear, damage, or alteration
  • Returned with original packaging (when applicable)
  • Accompanied by proof of purchase or order confirmation

Items that do not meet these requirements may not be eligible for return approval.

How to Request a Return

If you would like to return an item, please contact our support team:

📧 support@dermqira.com

Once your request is reviewed and approved:

  • We will provide return instructions
  • A return shipping label may be issued if applicable
  • You will be guided on how to send the item back correctly

⚠️ Please note: Returns sent without prior approval may not be accepted.

Product Issues & Order Problems

We strongly recommend checking your order upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us as soon as possible so we can assess the issue and offer a suitable solution.

Non-Returnable Items

Certain categories cannot be returned for safety and hygiene reasons, including:

  • Perishable or consumable goods
  • Customized or made-to-order products
  • Personal care or hygiene-related items
  • Hazardous or regulated materials
  • Clearance or final sale items
  • Gift cards

If you are unsure about eligibility, we recommend reaching out before initiating a return.

Exchanges

If you prefer an exchange, the fastest method is:

  1. Return the original item (once approved)
  2. Place a new order for the replacement product

This helps ensure faster processing and inventory availability.

Refund Process

Once your return is received and inspected:

  • We will notify you of the approval outcome
  • If approved, the refund will be issued to your original payment method
  • Processing typically takes up to 10 business days after approval

Depending on your bank or payment provider, additional time may be required before funds appear in your account.

If more than 15 business days pass after approval without receiving your refund, please contact us.

EU Customers (Cooling-Off Period)

For orders delivered within the European Union, customers are entitled to a 14-day withdrawal period, allowing returns without providing a reason.

To be eligible:

  • Items must be unused and in original condition
  • Original packaging and proof of purchase are required

This applies alongside standard return eligibility guidelines.

Return Shipping Address

Once approved, returns must be sent to the address provided by our support team.

Official Return Facility:
Hong Kong Liu Xue Yang International Limited
FLAT/RM 1203, 12/F, TOWER 2
CHINA HONG KONG CITY
33 CANTON ROAD, TSI KL

Final Note

We appreciate your trust in Dermqira™. Every policy is designed to ensure fairness, clarity, and a smooth experience from purchase to delivery and beyond.